Q: When will you arrange production?
A: We typically initiate production immediately upon receipt of your payment, provided the item is in stock. Otherwise, please consult with us to confirm the lead time.

Q: What is your accepted payment type?
A: We accept wire transfers, Paypal, Western Union, and Alibaba Trade Assurance. However, and Western Union, along with Alibaba Trade Assurance,  

Q: Which logistic forwarders do you usually work with?
A: We collaborate with reputable logistics providers such as EMS, TNT, UPS, FedEx, and others. You also have the option to designate your own forwarder for shipment.

Q: What voltage range can you support?
A:

· Single 220V input, three-phase 220V output.

· Three-phase 220V input, three-phase 220V output.

· Three-phase 380V input, three-phase 380V output.

· Single-phase 380V input, three-phase 380V output.

· Single 220V input, three-phase 380V output.

· 220V/380V/480V/690V/1140V.

Q: How do you ensure product quality?
A: Our production strictly adheres to the ISO9001 quality control system. Following four rounds of quality inspection and high-temperature testing, we affix the "QA" pass label.

Q: Do you accept OEM business?
A: Yes, we gladly accept OEM and ODM projects with your authorization.

Q: Can I place a sample order?
A: Certainly, we encourage sample orders for quality testing. Mixed samples are also acceptable.

Q: What is the lead time?
A: Sample orders require 3-5 days, while mass production typically takes 1-2 weeks.

Q: Do you offer a guarantee for your products?
A: Yes, we provide an 18-month warranty.

Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are damaged or defective. Please contact our customer service team to initiate the return process.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the respective logistics provider's website.

Q: Are your products compliant with international standards?
A: Yes, our products are manufactured to meet or exceed international quality and safety standards. We ensure compliance with relevant regulations and certifications.

Q: Can I customize the specifications of a product?
A: Yes, we offer customization options for certain products. Please reach out to our sales team to discuss your specific requirements and receive a quote.

Q: What do I do if I encounter technical issues with a product?
A: In case of technical issues, please contact our technical support team. They will provide assistance, troubleshooting guidance, or arrange for necessary repairs or replacements.

Q: Is international shipping available?
A: Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination. Please contact us for specific information regarding international shipments.